Refund policy

Yearly renewals: refundable within 14 days of the renewal date.
Monthly renewals: non-refundable.

OTR Performance Refund, Return & Membership Guarantee

We want you to feel confident in your purchase and your membership. If something is not right, we will work with you to make it right, fast and fair.

If you do not believe OTR delivers the value our members trust us for, we will refund your entire membership within 60 days. No hassle. No risk.

Return any new product for a full refund within 60 days of delivery.

With OTR Care, your money-back guarantee extends to 120 days of delivery.

After your guarantee window, returns are accepted with a 20% restocking fee up to 120 days of delivery. No returns after 120 days.

We cover return shipping for both domestic and international orders. Original shipping charges are non-refundable.

First, file a claim with the shipping carrier. Then contact us at support@otrperformance.com, via webchat, or call or text (586) 799-4375.

Contact our support team by email, chat, or call or text.
We will send you a prepaid return label within 1 business day.
Once we get your return, we will process your refund within 2 business days. Your bank may take up to 2 weeks to post the funds.