If you have an active subscription but you get the lite mode prompt and account is in lite mode, you may need to re-authenticate.

How to re-authenticate: Open up the OTR Diagnostics Application, Click on the Green OTR Logo in the top left hand corner of the dashboard, Click Account Details, Click Logout, then login with your account details.

If you have further issues please contact us at support@otrperformance.com or call 586-799-4375 if you need any help!

Pairing with Blue-Link 2 - Watch Video

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Ensure your Bluetooth is ON by going to Settings then clicking on Bluetooth and ensuring it is ON

Step 3 - Insert the Blue-Link 2 by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON position with Engine OFF

Step 5 - Press and hold down the button on the front of the Blue-Link 2 until the Green Light next to the button starts flashing blue indicating the Blue-Link 2 is in Pairing Mode.

Step 6 - Open up the OTR Diagnostics Application and wait for a Bluetooth Pairing Request to be displayed, Once the request is displayed select pair.
Note: If pairing request is not displayed. Please start over at Step 1

Step 7 - Application will continue through connection process until fully connected to vehicle.
NOTE: If Unit does not connect please start over at step 1

Pairing with OTR Link

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert OTR Link by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Hold down the button on the buttom of the OTR Link for 5-10 Seconds until the Green Light next to the button starts flashing indicating the OTR LInk is in Pairing Mode.

Step 6 - Open up the Bluetooth settings on your Apple Device and scroll down to other devices. Look for the BLMini_XXXXX and connect to it. Once Connected it will move to the My Devices section and show connected.

NOTE: If BLMini_XXXXX does not appear please start over at step 1

Step 7 - Open up the OTR Diagnostics Application and allow it to connect.
NOTE: If Unit does not connect please start over at step 1

If you are having trouble or experiencing connection issues please contact us at support@otrperformance.com or call 586-799-4375.

Pairing with Blue-Link 2

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert the Blue-Link 2 by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Press and hold down the button on the front of the Blue-Link 2 until the Green Light next to the button starts flashing blue indicating the Blue-Link 2 is in Pairing Mode.

Step 6 - Expand Bluetooth options, Under Available devices select the Blue_Link 2 Device. It will be displayed as BL_ Followed by the serial Number of your Blue-Link 2.

NOTE: If Bl_XXXXX does not appear please start over at step 1

Step 7 - Open up the OTR Diagnostics Application and allow it to connect.
NOTE: If Unit does not connect please start over at step 1

Pairing with OTR Link

Step 1 - Turn ignition OFF and remove Key.

Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON

Step 3 - Insert OTR Link by Matching the 9-pin or OBD connector to the Diagnostics port of the truck. Make sure it is fully seated in the port.

Step 4 - Insert Key and Turn Ignition to ON postion with Engine OFF

Step 5 - Hold down the button on the buttom of the OTR Link for 5-10 Seconds until the Green Light next to the button starts flashing indicating the OTR LInk is in Pairing Mode.

Step 6 - Expand Bluetooth options, Under Available devices select the BLMini_XXXXX Device.

NOTE: If BLMini_XXXXX does not appear please start over at step 1

Step 7 - Open up the OTR Diagnostics Application and allow it to connect.
NOTE: If Unit does not connect please start over at step 1

If you are having trouble or experiencing connection issues please contact us at support@otrperformance.com or call 586-799-4375.

Yes, You can log in to your account from multiple devices, however, you can only maintain one active Bluetooth connection to a device at any given time.

OTR Diagnostics does not currently perform these functions, it may become an available feature in the future.

Yes, to fully benefit from OTR Diagnostics, we recommend subscribing to our pro subscription. While you can use OTR Diagnostics without a subscription, please note that its functionality will be limited to reading basic trouble codes only. Activating any advanced features requires an active subscription.

No, With OTR Diagnostics you never have to pay extra to get updated to the latest version. Being a mobile-based app we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and improve often. You can do this by visiting the Apple App Store or Google Play Store

Your Google Play Store may be out of date and will need to be updated.

1. Open the Google Play Store App
2. Tap Settings
3. Scroll down to Play Store Version
4. Tap to check for an update. If there is an update option select it and allow it to update
5. Then try downloading the OTR Diagnostics App again

If the app still will not download you may need to reset the Google Play Store. Follow the steps below.

1. Go to your device settings
2. Apps Tab
3. Scroll down to Google Play Store
4. Tap Storage
5. Tap Clear Data
6. Try to download the OTR Diagnostics App again

If none of these work call our support team at 586-799-4375 or email at support@otrperformance.com

An internet connection is required at least once every 14 days for updates on the application. We do have you covered with an offline mode in the app. Once enabled the application will work offline for a period up to 14 days.

Yes, OTR Diagnostics is compatible with tablets that meet or exceed our minimum software requirements. Please ensure your tablet's version is up to date according to these specifications.

iPadOS: 13.0 or later.

AndroidOS: 7.0 and up

The OTR Diagnostics package includes everything you need to get started:

• OTR Diagnostics App: Available for download from the Apple App Store or Google Play Store.
• 12-Month Subscription: This auto-renews, providing full access to all features.
• Nexiq Blue-Link 2: A Bluetooth-enabled OBD & 9-pin adapter for connectivity. NOTE: The Nexiq Blue-Link 2 has only 8-pins but is designed to work on your 9-pin connector
• Instruction Manual: Contains detailed setup and usage instructions.

iPhone
Requires iOS 13.0 or later.

iPad
Requires iPadOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Apple Vision
Requires visionOS 1.0 or later.

AndroidOS
7.0 and up

Our OTR Diagnostics hardware is backed by a Limited Lifetime Warranty, which is a testament to our commitment to your satisfaction.

Warranty Coverage: Our Limited Lifetime Warranty covers material and manufacturing defects in our OTR Diagnostics hardware for as long as you maintain an active subscription to OTR Diagnostics. We understand that your investment in our product is significant, and we want you to be confident that it will perform as designed.

For a complete understanding of our warranty terms and conditions, please refer to the terms and conditions.

USPS Priority Mail (5-10 business days)

UPS Ground (2-4 business days)

UPS 2nd Day Air (2 business days)

UPS Next Day Air (Delivers by 8pm on the next business day)

UPS Next Day Air Early (Delivers by 12pm on the next business day)

NOTE: We also offer local pickup at our location as well

USPS Priority Mail International (7-10 business days)

UPS Standard (3-6 business days)

UPS Worldwide Saver (2-3 business days)

NOTE: We also offer local pickup at our location as well

All in-stock orders will ship out the same day if placed on a Business day before 3:30 pm EST.

NOTE: Orders placed on weekends or holidays will be shipped on the following business day.

As long as the order has not shipped out we can update any address on the order.

Please, Give us a call as soon as possible at (586)799-4375 or email us at support@otrperformance.com to complete your request

You will receive an email once your order ships out with a tracking number. All in-stock orders will ship out the same day if placed on a Business day before 3:30 pm EST.

If you do not receive an email contact us at (586)799-4375 or email us at support@otrperformance.com and we can let you know what the tracking number is.

Most emails can take up to 24 hours to be received.
If you still haven't received an email after 24 hours, contact our customer support team at (586)799-4375 or email us at support@otrperformance.com

First, we recommend contacting the shipping company to see where your package may be.

Next, contact our support team so they can look into your order and see what can be done to get your order delivered. You can contact support at (586)799-4375 or email us at support@otrperformance.com

Yes, we try to cover as many fees, Taxes and Tariffs as we can but there may be times when the customer is responsible for paying any taxes, Fees or Tariffs related to the shipment.

NOTE: A foreign transaction fee may imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant. These fees are typically 1%–3% of the value of the transaction and are paid in dollars.

Any product can be returned for a full refund within 60 days of delivery.
All returns are covered by OTR Performance.

To process a return and receive a prepaid shipping label:

• Email customer service at Support@OTRPerformance.com
• Call at (586) 799-4375.

NOTE: Shipping charges are non-refundable.

Please contact our support team at 585-799-4375 or email us at support@otrperformance. A restocking fee may be applied to returns past 60 days.

Once the item(s) returned is received we will then process the refund to your original payment method.
After the refund is issued, it can take up to 10 business days for the funds to appear back on your original payment method.

In the event of a damaged item, please reach out to our customer service team through email at support@otrperformance.com or call at (586) 799-4375.

Our customer service team will assess the damage and figure out the best solution for you.

Our regular business hours are Monday - Friday (8 am-5 pm EST)

We are closed Saturday and Sunday

We are closed on major United States holidays. Check below for specific dates.

New Year's - January 1st and 2nd

Good Friday - March 29th

Memorial Day - May 27th

Independence Day - July 4th

Labor Day - September 2nd

Thanksgiving Day - November 28th

Christmas Eve - December 24th

Christmas Day - December 25th - 26th

New Year's Eve - December 31st

OTR Performance is located at
51619 Industrial Dr
Macomb, MI 48042

You can reach us at:
Phone:(586) 799-4375
Support email: Support@otrperformance.com
Sales email: Sales@otrperformance.com