• You have to create an account on the web browser. Follow the details below to get started.
• Create an account at otrperformance.com/account/register
  • Purchase your professional package / subscription and use your email that you used when purchasing.
    • If you purchased, please check your email to activate your account with the email that you purchased with.
    • Please note: OTR Diagnostics Subscription is tied to your email that you used to make the purchase.
  • Download the "OTR Diagnostics" mobile app and use the credentials created to Login in to "OTR Diagnostics" on both iOS & Android.
    • If you experience any issues, please email, chat or call us! 586-799-4375

Yes! You are able to use your login on multiple different devices. While you can use your login on multiple devices it will only allow one active user at any given time.

OTR Diagnostics does not currently perform these functions, it may become an available feature in the future. For a list of current features on OTR Diagnostics you can check that out here: OTR Diagnostics

No, OTR Diagnostics can be used without a subscription. However, operating OTR Diagnostics, without an active subscription will limit its functionality to basic trouble code reading only. To activate any advanced features beyond that you will need an active subscription to our plan.

Your subscription will be automatically renewed with the card you originally purchased the tool with. You will get a notification three days before your renewal date that your card will be charged.

If you need to manage your subscription you can click here to login into your account to manage. If you have any questions, please give us a call (586)799-4375.

With OTR Diagnostics you never have to pay extra to get updated to the latest version. Being a mobile-based app we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and improve often. You can do this by visiting the app store, for apple make sure to select the second one on the list as updates do not show up under sponsored listings.

Your Google Play Store may be out of date and will need to be updated.

1. Open the Google Play Store App
2. Tap Settings
3. Scroll down to Play Store Version
4. Tap to check for an update. If there is an update option select it and allow it to update
5. Then try downloading the OTR Diagnostics App again

If the app still will not download you may need to reset the Google Play Store. Follow the steps below.

1. Go to your device settings
2. Apps Tab
3. Scroll down to Google Play Store
4. Tap Storage
5. Tap Clear Data
6. Try to download the OTR Diagnostics App again

If none of these work call or email our support team at 586-799-4375 or Support@OTRPerformance.com

An internet connection is required at least once every 14 days to log into the app.

It may work, but we do not currently support it.

• An OTR Diagnostics Account
• A Truck
• A Compatible Smartphone
• An OTR Adapter (and any harness needed to connect to the truck)

• iOS 13 minimum
• iPhone 6S & Greater (Does not work on iPhone 6 or older)

• Android 7.0 - 13.0 (The app might experience some issues if used on a device running later than this version)

Yes, We have free shipping with UPS Ground available on all orders over $99.99 within the United States.

Yes, Select any of our International shipping options to have your order shipped to you.

Within the United States:

USPS Priority Mail (5-10 Days)
UPS Ground (2-4 Business Days)
UPS Second-Day Air (2 Business Days)
UPS Next Day Air (Delivers By 5 pm on the Next Business Day)
UPS Next Day Air Saver (Delivers By 10 pm on the Next Business Day)

Canada and Mexico:

UPS International Ground (3-5 Days)
UPS International Express Saver (1-2 Days)
DHL Express (1-3 Days)

To check the shipping costs of our products follow these steps.

1. Add Product to Cart
2. Checkout
3. Input Shipping info and click on the Continue to shipping button at the bottom of the page.
4. Shipping Services and Prices will be displayed

All in-stock orders will ship out the same day if placed on a weekday before 3:30 pm EST.
Orders placed on weekends or holidays will be shipped on the following business day.

As long as the order has not shipped out yet we can update any address on the order. Give us a call at (586)799-4375 or email us at Support@OTRPerformance.com

You will receive an email once your order ships out with a tracking number.
If you do not receive an email contact us and we can let you know what the tracking number is.

Most emails can take up to 24 hours to be received.
If you still haven't received an email after 24 hours, contact our customer support team at (586)799-4375 or email us at Support@OTRPerformance.com

Address changes can be done before your order ships out.
If you would like to change your address, contact our customer support at (586)799-4375 or email us at Support@OTRPerformance.com

• First, we recommend contacting the shipping company to see where your package may be.
• Next, contact our support team so they can look into your order and see what can be done to get your order delivered.
• You can contact support at (586)799-4375 or email us at Support@OTRPerformance.com

• A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant.
• These fees are typically 1%–3% of the value of the transaction and are paid in dollars.

Any product can be returned for a full refund within 60 days of delivery.
All returns are free and easy for domestic and international orders.

To process a return and receive a prepaid shipping label:

• Email customer service at Support@OTRPerformance.com
• Call at (586) 799-4375.

Please note that shipping charges are non-refundable.

A 20% restocking fee will be applied to any return after 60 days. No returns after 90 days.

Once the item(s) returned is received we will then process the refund to your original payment method.
After the refund is issued, it will take up to 3 business days for the funds to appear back on your original payment method.

In the event of a damaged item, please reach out to our customer service team through email at Support@OTRPerformance.com or call at (586) 799-4375. Our customer service team will assess the damage and figure out the best solution for you.

Our normal business hours are Monday - Friday (8 am-5 pm EST) and closed on the weekends.

We are closed on all major United States holidays. Check below for specific dates

We are located at:
51619 Industrial Dr
Macomb, MI 48042

You can reach us at:
Phone: (586) 799-4375
Support email: Support@otrperformance.com
Sales Email: Sales@otrperformance.com