OTR Care

OTR Care is a one-time upgrade that protects your investment and keeps you running with less downtime. You receive fast hardware delivery, a yearly VIN swap, VIP priority support, an extended 120-day money-back guarantee, deeper usage insights within OTR Assist AI, and free hardware replacements for approved issues. It’s the easiest way to keep your tool reliable and your truck earning.

ONE-TIME PURCHASE (No subscription. No renewal. No recurring charges.)

Get everything you need to protect your tool, save money long term, and eliminate downtime. Here’s what you get:

Free 2 Day Air shipping on your initial hardware order

Get your adapter fast so you can start diagnosing and stay ahead of downtime without waiting on long shipping times.

Free VIN swap once per year for Single Truck plans

If you switch trucks, you can move your plan to the new VIN at no cost, which protects your investment long term.

VIP priority support on phone, email, SMS, and chat

Jump to the front of the line and get faster expert help any time you run into a fault or need guidance.

120 Day extended money-back guarantee

Gives you more time to test the tool on real jobs so you can be sure it fits your operation with zero pressure.

Extra usage unlocked inside OTR Assist AI

Get more detailed fault explanations, deeper repair guidance, and expanded troubleshooting support right inside the app.

Free hardware replacements for any approved issue, including shipping

If your adapter ever has a problem, we replace it at no charge so you never get stuck without a working tool.

Access to our private beta group

Try upcoming features early and help shape what we build next with real feedback from the field.

If this upgrade saves you from even ONE shop visit or ONE day of downtime, it pays for itself immediately.

*NOTE: OTR Care is an ADD-ON and requires an OTR Diagnostics subscription