
OTR Care
ONE-TIME PURCHASE (No subscription. No renewal. No recurring charges.)
Get everything you need to protect your tool, save money long term, and eliminate downtime. Here’s what you get:
Free 2 Day Air shipping on your initial hardware order
Get your adapter fast so you can start diagnosing and stay ahead of downtime without waiting on long shipping times.
Free VIN swap once per year for Single Truck plans
If you switch trucks, you can move your plan to the new VIN at no cost, which protects your investment long term.
VIP priority support on phone, email, SMS, and chat
Jump to the front of the line and get faster expert help any time you run into a fault or need guidance.
120 Day extended money-back guarantee
Gives you more time to test the tool on real jobs so you can be sure it fits your operation with zero pressure.
Extra usage unlocked inside OTR Assist AI
Get more detailed fault explanations, deeper repair guidance, and expanded troubleshooting support right inside the app.
Free hardware replacements for any approved issue, including shipping
If your adapter ever has a problem, we replace it at no charge so you never get stuck without a working tool.
Access to our private beta group
Try upcoming features early and help shape what we build next with real feedback from the field.
If this upgrade saves you from even ONE shop visit or ONE day of downtime, it pays for itself immediately.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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