OTR Remote Diagnostics | Getting started
OTR Remote Diagnostics
Getting started
Everything a new OTR Remote Diagnostics customer needs, from plugging in the module to running a regen from the dashboard.
Guide
Getting Started
A first-day walkthrough of the dashboard. Plug in, sign in, read your fleet at a glance, open a fault, watch live data, run a regen, set speed limits and idle shutdown on a Detroit, export a truck's data, turn on fault and geofence alerts, and name your trucks by unit number.
Download the guide (PDF)Reference
Coverage and Capabilities
Which trucks and engines are covered, the live data you can read on each make, and the commands you can send.
Download the reference (PDF)Walkthrough
Parameters
Set road speed, cruise limits, and idle shutdown on a Detroit from the dashboard, step by step with every screen. Which trucks, the password, and the confirmation from the engine.
Download the walkthrough (PDF)First plug-in
The module programs itself to the truck
- Plug it in. Every module is already on your account. It is not tied to a truck until you plug it in, so there is nothing to set up first.
- Give it about ten minutes. The module detects the engine and programs itself. The truck usually shows on your dashboard within 15 minutes of power.
- Find it in OTR Remote. The truck appears on its own. Rename it to your unit number or truck name.
Truck online but only Reset fault codes showing? Call or email us and we will configure it by hand.
Your first day
From the box to the first regen
Plug in
The module goes into the truck's 9-pin or OBD diagnostic port with the harness that shipped with it. Ten to thirty minutes per truck.
Sign in
Open cloud.otrperformance.com on any device. The cellular connection comes up on its own, and once the module has programmed itself the truck appears on your dashboard.
Read your fleet
Every truck on one dashboard with its health at a glance. Filter to the ones that need attention and click a fault for the full detail, down to the repair procedure.
Act from anywhere
Run a regen, reset fault codes, change a speed limit on a Detroit, and watch the truck respond in live data, before the driver calls and without sending a technician.
Already have your sign-in?
Open your dashboardFAQ
Common questions
I never got my activation email. How do I sign in?
Go to cloud.otrperformance.com/forgot-password, enter the email address on your OTR account, and a new activation link is sent to it. Check your spam folder too.
How does the module get set up for my truck?
It sets itself up. Plug it in, give it about ten minutes to detect the engine and program itself, and the truck usually shows in OTR Remote within 15 minutes of power. Then rename it to your unit number or truck name.
The truck is online but only Reset fault codes shows. What now?
The module did not recognize the engine and needs to be configured by hand. Call or email us with your VIN or the adapter number on the unit, and we will set it up.
How long does the install take?
Ten to thirty minutes per truck. The module plugs into the 9-pin or OBD diagnostic port with the harness that shipped with your order.
Does it replace my ELD or telematics?
No. OTR Remote runs alongside them. Your ELD keeps handling hours of service and compliance. OTR Remote adds fault codes, live data, and commands.
Which trucks and engines are covered?
Class 6 to 8 trucks through model year 2027 on Detroit Diesel, Cummins, PACCAR, Volvo, and Mack engines. The Coverage and Capabilities reference above lists every engine, reading, and command by make.
What can I do from the dashboard?
See every truck's health at a glance, open a fault for the full detail and repair procedure, watch live engine data, run a regen, reset fault codes, set speed limits and idle shutdown on Detroit trucks, export a truck's data, get an email or text when a fault logs, and look back at what happened before.
How do I get help?
Call 586-799-4375, Monday to Friday, 8 am to 5 pm Eastern, or email support@otrperformance.com. Have your VIN or the adapter number ready.
Support
Need a hand?
586-799-4375, Monday to Friday, 8 am to 5 pm Eastern.
Your VIN, or the adapter number printed on the unit.