Understand your check engine light: Quickly understand what those active fault codes mean with detailed information to help you know what is going on.
Identify the cause and take action: Get detailed explanations of fault codes specific to Mack engines. You can use this information know what to do and how to proceed.
Track how many times they that fault occurred: You will see the count and be able to use that information to track if this is the first time this issue is coming on or it's an ongoing issue.
It doesn't just cover your engine: You will notice we cover transmission, ABS, chassis, cab & body as well. We try to report to you everything that is going on with your vehicle.
Resetting fault codes: The reset of fault codes covers both active and Inactive codes.
Active codes: These are alerts for current issues that need immediate attention.
Inactive codes: These are records of past problems. They’re helpful for spotting patterns or issues that might come back again.
Reset all modules: We perform the reset on all the available modules that we are connected to, including transmission, body, cab & chassis systems.
Importance of resetting codes: Clearing these codes after you fix an issue keeps the diagnostic system focused only on what’s currently active.
This is crucial for verifying that repairs were successful and for maintaining accurate, up-to-date vehicle diagnostics.
Reset all aftertreatment
The reset of DPF (Diesel Particulate Filter) soot levels is critical after replacing or cleaning the DOC (Diesel Oxidation Catalyst) and DPF components. This action updates the stored values within the engine control module (ECM) and aftertreatment control module (ACM).
When to use:
After maintenance: Perform this reset after any replacement or cleaning of the DOC/DPF to ensure the modules accurately reflect the current status of the filter.
Benefits:
Ensures accurate monitoring: Resets the soot level data, which is essential for the correct operation of the DPF monitoring systems.
Prevents faulty readings: Helps avoid issues related to incorrect soot level data, such as unnecessary filter regenerations or ignored maintenance needs.
Resetting the soot levels after maintenance interventions is crucial for the accurate functioning of the DPF system and to ensure it continues to effectively reduce particulate emissions.
Forced DPF regen
The Diesel Particulate Filter (DPF) captures soot during engine operation. To clear this soot, the DPF periodically undergoes active or passive regen, usually automatically, while the engine runs.
When to Use:
Fault codes: Some fault codes require you to run a forced DPF regen in order for certain fault codes to clear. This is because the emission system wants to run through all the system checks before the fault codes is cleared.
Driving conditions: If regular driving doesn't achieve the engine load and temperature necessary for active regen, then a forced DPF regen becomes essential. This is often required in situations involving excessive idling or operations under light loads.
High soot: If soot accumulation surpasses what normal regeneration can handle, a forced DPF regen is necessary to prevent blockages.
Benefits:
Ensures efficiency & reliability: It maintains the DPF’s effectiveness and extends its lifespan.
Forced SCR regen
Forced SCR (Selective Catalytic Reduction) regeneration is required when sulfur accumulation on the SCR catalyst exceeds the levels that can be handled by standard regeneration processes.
When to use:
Excessive sulfur build-up: Initiate this process when sulfur content on the SCR catalyst cannot be adequately reduced through normal DPF (Diesel Particulate Filter) regeneration.
Benefits:
Restores catalyst efficiency: By removing excessive sulfur, the regeneration process helps maintain the catalyst's ability to reduce NOx emissions effectively.
Prevents catalyst degradation: Regular removal of sulfur deposits protects the catalyst from long-term damage, ensuring it performs optimally.
Forced SCR regeneration is essential for dealing with high sulfur levels that standard processes cannot remove, ensuring the SCR system continues to function effectively and comply with emission regulations.
DEF crystal sublimation
This procedure is necessary when DEF crystallization in the SCR catalyst exceeds normal cleaning capabilities during cold duty cycles.
Process overview:
When to use: If DEF crystals form because the SCR catalyst doesn't reach the necessary temperature for a chemical reaction.
How it works: The process heats the SCR unit to high temperatures to convert the solid crystals into a gas, clearing them from the system.
Benefits:
Ensures SCR efficiency: Keeps the catalyst functioning effectively for NOx reduction.
Protects catalyst: Prevents long-term damage from crystal buildup.
This targeted heating process is essential for removing excessive DEF crystals, ensuring optimal performance of the SCR system.
Nexiq Blue-Link 2 hardware
Unlock the full potential of your truck's diagnostics system with Nexiq Blue-Link 2 hardware.
Designed for seamless integration with the trucks we support, this device connects via Bluetooth, ensuring robust and reliable data transmission without the hassle of wires.
This product paid for itself on the first use. Easy to use and understand, and prevents small problems from turning into bigger problems. My favorite feature is the "Live Data". OTR Performance is a must have for any smart O/O or small fleet who wants to save time and money.
— Robert Purser - Google Review
Money well spent!! Their customer service is excellent and the diagnostic subscription is gonna save you money. Thoroughly impressed! Just imagine being able to get to a shop after you disable the derate that has you stuck on the shoulder of the highway, needing a tow for thousands.
— Calcasola - Google Review
OTR Diagnostics FAQs
How do I purchase to get started?
1. Purchase Your Package:
Select the quantity of vehicles and purchase the Professional Package to ensure you have everything you need.
2. Account Activation:
Check your email for an activation link. Use the same email address that you used for your purchase to activate your account.
3. Download the App:
Download the 'OTR Diagnostics' app from the Apple App Store or Google Play Store. Log in using the credentials you created during registration.
4. Need Help?
If you encounter any issues, feel free to reach out via email, chat, or call us at 586-799-4375.
Please note: Your OTR Diagnostics Subscription is linked to the email address used during the purchase process.
How does the subscription work?
Subscriptions are based on a 12-month auto-renew basis.
Does this app need to be online to be used?
OTR Diagnostics is bluetooth based and does require you to have Wifi or Cellular coverage for you to be able to use the app.
We do have an offline mode as a feature which does require you to have internet upon first login with the adapter connected for this to function.
It is recommended to use OTR Diagnostics with internet connected to ensure properly functionality.
Which platforms is OTR Diagnostics available for?
OTR Diagnostics works on iOS and Android mobile phones and tablets.
What does the limited lifetime warranty include?
Our OTR Diagnostics hardware is backed by a Limited Lifetime Warranty, which is a testament to our commitment to your satisfaction.
Warranty Coverage: Our Limited Lifetime Warranty covers material and manufacturing defects in our OTR Diagnostics hardware for as long as you maintain an active subscription to OTR Diagnostics. We understand that your investment in our product is significant, and we want you to be confident that it will perform as designed.
For a complete understanding of our warranty terms and conditions, please refer to the terms and conditions.
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