FAQ about OTR Diagnostics

How does the subscription work? 
Subscriptions are based on a per yearly basis.

Does this App need to be online to be used?
OTR Diagnostics is bluetooth based and does require you to have Wifi or cellular coverage for you to be able to use the app.

I currently have a compatible Bluetooth Adapter, how can I purchase only a subscription?
Stand alone OTR Diagnostics subscriptions can be obtained - here!

What if I want to Remote Access into a vehicle?
Connect with us if you wish to diagnose over-the-air. Contact us today!

If I have an existing OTR Performance account, how do I link my OTR Diagnostics subscription to the account?
When purchasing a subscription, you must use the same email on your existing account when you are on the checkout page. Then it will automatically link your subscription to your existing account. If you are having problems managing your subscriptions, click here

How do I create an account?
We have a couple of different ways to create an account. You can create an account on a web browser OR by using the mobile app. Follow the details below to get started.

Create account with otrperformance.com

• Create an account on a web browser at OTR Performance
• Purchase your subscription and use your email that is attached to your OTR account.
• Download and use credentials created to use the mobile application.

OR

Create account on the OTR Diagnostics mobile app

• You can register by using the app
• Purchase your subscription and use your email that is attached to your OTR account.
• Use credentials created to login into mobile "OTR Diagnostics" Application

Is OTR Diagnostics available only for mobile phones and tablets?
Yes, at the moment OTR Diagnostics only works on mobile phones and tablets.