We know the road can be tough, and breakdowns are a part of the journey. But what if you could turn a roadside disaster into a triumph? That's exactly what happened to one of our customers, and we wanted to share their inspiring story with you.
Here is Jerry's story:
Your code scanner saved me thousands of dollars in diagnostics & down time by allowing me to quickly identify the problem & when I got stuck on what to do you were there to assist me after hours & on the weekend. You have a customer here for life!
This truck broke down in Amarillo, TX when I purchased it. I replaced the compressor & repaired it enough to drive to Freightliner. After spending $9,000 at the Amarillo Freightliner dealership, I decided to drive the truck home & finish the repairs myself. In less than 30 miles into the 1,000+ mile trip the check engine light came on.
Thanks to your scanner I was able to identify the need for an inbound & outbound NOx sensor. I made it to Oklahoma City where I bought & installed both new sensors that Friday night.
Half-way between O K C & Tulsa my truck was in 25 % derate mode & I parked in the service area on I-44. I was up all Friday night desperately trying to figure out why the codes wouldn't clear & restore the truck to full power.
As a last resort before throwing in towel & calling a tow truck I reached out to you, Jason. 10:40 AM on a Saturday morning & you were there!
Like a guardian angel, you guided me through everything step by step & got me home to KY without ANY more trouble. Thank you is just not strong enough of an expression to convey my deep sincere appreciation for you & your product!
Jerry Laitinen
Laitinen Logistics
Radcliff, KY
To learn more about OTR Diagnostics check it out here!
OTR Diagnostics is leading the charge on earth day 2024
Tips for staying informed and avoiding costly mistakes