• You have to create an account on the web browser. Follow the details below to get started.
• Create an account at otrperformance.com/account/register
  • Purchase your professional package / subscription and use your email that you used when purchasing.
    • If you purchased, please check your email to activate your account with the email that you purchased with.
    • Please note: OTR Diagnostics Subscription is tied to your email that you used to make the purchase.
  • Download the "OTR Diagnostics" mobile app and use the credentials created to Login in to "OTR Diagnostics" on both iOS & Android.
    • If you experience any issues, please email, chat or call us! 586-799-4375

Your subscription will be automatically renewed with the card you originally purchased the tool with. You will get a notification three days before your renewal date that your card will be charged. If you don't have an active subscription you can click below to manage account and purchase a new subscription only.

If you purchase a new subscription, you must reauthenticate your account by logging out then logging back in.

For all information regarding (account details, subscriptions, update credit card, purchase new subscription) CLICK HERE

If you have any questions about your renewal or need help, please give us a call/text (586)799-4375 or email support@otrperformance.com.

If you have an active subscriiption but you get the lite mode prompt and account is in lite mode, you may need to reauthenticate.

How to reauthenticate: Click on OTR Logo on the dashboard, Click Account Details, Click Logout, then login with your account details.

If you have further issues please contact us at support@otrperformance.com or call 586-799-4375 if you need any help!

You can log in to your account from multiple devices, however, you can only maintain one active Bluetooth connection to a device at any given time.

OTR Diagnostics does not currently perform these functions, it may become an available feature in the future. For a list of current features on OTR Diagnostics you can check that out here: OTR Diagnostics

Yes, to fully benefit from OTR Diagnostics, we recommend subscribing to our pro subscription. While you can use OTR Diagnostics without a subscription, please note that its functionality will be limited to reading basic trouble codes only. Activating any advanced features requires an active subscription.

With OTR Diagnostics you never have to pay extra to get updated to the latest version. Being a mobile-based app we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and improve often. You can do this by visiting the app store, for apple make sure to select the second one on the list as updates do not show up under sponsored listings.

Your Google Play Store may be out of date and will need to be updated.

1. Open the Google Play Store App
2. Tap Settings
3. Scroll down to Play Store Version
4. Tap to check for an update. If there is an update option select it and allow it to update
5. Then try downloading the OTR Diagnostics App again

If the app still will not download you may need to reset the Google Play Store. Follow the steps below.

1. Go to your device settings
2. Apps Tab
3. Scroll down to Google Play Store
4. Tap Storage
5. Tap Clear Data
6. Try to download the OTR Diagnostics App again

If none of these work call or email our support team at 586-799-4375 or Support@OTRPerformance.com

An internet connection is required at least once every 14 days to log into the app. We do have you covered with an offline mode in the app. That enabled you to work offline for a period up to 14 days.

Yes, OTR Diagnostics is compatible with tablets that meet or exceed our minimum software requirements. Please ensure your tablet's version is up to date according to these specifications.

The OTR Diagnostics package includes everything you need to get started:

• OTR Diagnostics App: Available for download from the Apple App Store or Google Play Store.
• 12-Month Subscription: This auto-renews, providing full access to all features.
• OTR Link - Mini Adapter: A Bluetooth-enabled 9-pin adapter for connectivity.
• OTR Crossover Adapter: Designed for 2016 to 2021 Paccar MX models.
• OTR OBD Adapter: Compatible with 2014 and newer Volvo and Mack models.
• Instruction Manual: Contains detailed setup and usage instructions.

Each component is designed to enhance your diagnostic capabilities and ensure a comprehensive user experience.

• iOS 15 minimum

• Android 7.0 - 13.0 (The app might experience some issues if used on a device running later than this version)

Yes, the OTR Link hardware that comes with the OTR Diagnostics package only has 8 pin's that are connected. This OTR Link hardware does fit the 9 PIN black/green diagnostic port, along with the OBD port with the attached adapter.

Our OTR Diagnostics hardware is backed by a Limited Lifetime Warranty, which is a testament to our commitment to your satisfaction.

Warranty Coverage: Our Limited Lifetime Warranty covers material and manufacturing defects in our OTR Diagnostics hardware for as long as you maintain an active subscription to OTR Diagnostics. We understand that your investment in our product is significant, and we want you to be confident that it will perform as designed.

For a complete understanding of our warranty terms and conditions, please refer to the terms and conditions.

All in-stock orders will ship out the same day if placed on a weekday before 3:30 pm EST.

Orders placed on weekends or holidays will be shipped on the following business day.

As long as the order has not shipped out yet we can update any address on the order. Give us a call at (586)799-4375 or email us at support@otrperformance.com

You will receive an email once your order ships out with a tracking number.
If you do not receive an email contact us and we can let you know what the tracking number is.

Most emails can take up to 24 hours to be received.
If you still haven't received an email after 24 hours, contact our customer support team at (586)799-4375 or email us at support@otrperformance.com

Address changes can be done before your order ships out.
If you would like to change your address, contact our customer support at (586)799-4375 or email us at support@otrperformance.com

• First, we recommend contacting the shipping company to see where your package may be.
• Next, contact our support team so they can look into your order and see what can be done to get your order delivered.
• You can contact support at (586)799-4375 or email us at support@otrperformance.com

• A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant.
• These fees are typically 1%–3% of the value of the transaction and are paid in dollars.

Any product can be returned for a full refund within 60 days of delivery.
All returns are free and easy for domestic and international orders.

To process a return and receive a prepaid shipping label:

• Email customer service at Support@OTRPerformance.com
• Call at (586) 799-4375.

Please note that shipping charges are non-refundable.

A 20% restocking fee will be applied to any return after 60 days. No returns after 90 days.

Once the item(s) returned is received we will then process the refund to your original payment method.
After the refund is issued, it will take up to 3 business days for the funds to appear back on your original payment method.

In the event of a damaged item, please reach out to our customer service team through email at Support@OTRPerformance.com or call at (586) 799-4375. Our customer service team will assess the damage and figure out the best solution for you.

Our normal business hours are Monday - Friday (8 am-5 pm EST) and closed on the weekends.

We are closed on all major United States holidays. Check below for specific dates

We are located at:
51619 Industrial Dr
Macomb, MI 48042

You can reach us at:
Phone: (586) 799-4375
Support email: Support@otrperformance.com
Sales Email: Sales@otrperformance.com