Shipping & Returns


Free Shipping
Free Ground shipping is available in the lower 48 States for orders over $99.99. Simply select free shipping at checkout. 

Same Day Shipping 
All in-stock orders will ship out the same day if placed on a weekday before 3:30 pm EST.
Orders placed on weekends or holidays will be shipped on the following business day. 

Transit times

Lower 48 States
USPS Priority Mail (1-4 Days) 
UPS Ground (1-4 Business Days)
UPS Second Day Air (2 Business Days)
UPS Next Day Air (Before 8 pm on the Next Business Day)
UPS Next Day Air Saver (Before 10:30 am on the Next Business Day)

International
USPS Express Priority International (3-5 Days)
UPS International Ground (3-5 Days)
UPS International Express Saver (1-2 Days)
DHL Express (1-3 Days) 

Returns

Returns & Replacements:
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.

How to Process a Return
Any product can be returned for a full refund within 30 days of delivery. All returns are free and easy for domestic and international orders.
To process a return and receive a prepaid shipping label email customer service at support@otrperformance.com or call at (586) 799-4375. Please note that shipping charges are non-refundable.

Please note: A signature is required for delivery of packages of more than $999. We will remove “Signature Required” on your package if you leave a Note on the Checkout page.

How soon will I get my refund?
Once you notify customer service that you will like to process a return, we will email you a prepaid return shipping label and a return form within 24 hours.
Once the item(s) returned is received we will then process the refund to your original payment method. After the refund is issued, it will take up to 2 business days for the funds to appear back on your original payment method. 

Returning an item after 30 days  
A 20% restocking fee will be subject to returns after 30 days. 

Damaged Item
In the event of a damaged item, please reach out to our customer service team through email at support@otrperformance.com or call at (586) 799-4375. Our customer service team is dedicated to helping you resolve your issue. 

Viewing Orders
Please sign into your account to view orders. For Guest Checkout, please contact our customer service for your order information.

Updating Account Information You can update your account information from your account dashboard after you sign in. You can also call our customer support to change or review your account information.

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