Is there Free Shipping available?
Yes, We have free shipping with UPS Ground available on all orders over $99.99 within the United States.
Do we ship to Canada and Mexico?
Yes, Select any of our International shipping options to have your order shipped to you.
How long does shipping take?
Within the United States:
USPS Priority Mail (5-10 Days)
UPS Ground (2-4 Business Days)
UPS Second-Day Air (2 Business Days)
UPS Next Day Air (Delivers By 5 pm on the Next Business Day)
UPS Next Day Air Saver (Delivers By 10 pm on the Next Business Day)
Canada and Mexico:
UPS International Ground (3-5 Days)
UPS International Express Saver (1-2 Days)
DHL Express (1-3 Days)
How much does shipping cost?
To check the shipping costs of our products follow these steps.
- Add Product to Cart
- Checkout
- Input Shipping info and click on the Continue to shipping button at the bottom of the page.
- Shipping Services and Prices will be displayed
When will my order ship out?
All in-stock orders will ship out the same day if placed on a weekday before 3:30 pm EST.
Orders placed on weekends or holidays will be shipped on the following business day.
Can I change my shipping address after I placed my order?
As long as the order has not shipped out yet we can update any address on the order. Give us a call at (586)799-4375 or email us at Support@OTRPerformance.com
How do I know when my order ships out?
You will receive an email once your order ships out with a tracking number.
If you do not receive an email contact us and we can let you know what the tracking number is.
I still haven't received my tracking number to my email?
Most emails can take up to 24 hours to be received.
If you still haven't received an email after 24 hours, contact our customer support team at (586)799-4375 or email us at Support@OTRPerformance.com
How can I change the address on my order?
Address changes can be done before your order ships out.
If you would like to change your address, contact our customer support at (586)799-4375 or email us at Support@OTRPerformance.com
What if my order has not been delivered in the estimated time?
First, we recommend contacting the shipping company to see where your package may be.
Next, contact our support team so they can look into your order and see what can be done to get your order delivered
You can contact support at (586)799-4375 or email us at Support@OTRPerformance.com
Foreign Transaction Fee on International Orders
- A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant.
- These fees are typically 1%–3% of the value of the transaction and are paid in dollars.
